Shipping policy

Last Updated: 15th June 2026

Thank you for shopping with Urban Hub.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation and order verification.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Coverage

We currently deliver across the United Arab Emirates.

Delivery Timeframes

Estimated standard delivery times:

Dubai, Abu Dhabi, Sharjah, Ajman: 2 – 4 business days
Other Emirates: 2 – 4 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping fees are calculated at checkout and displayed before payment confirmation.

Additional charges may apply for remote locations or special delivery requests.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders.

To prevent fraudulent orders and ensure successful delivery, customers may be contacted by email, phone, or WhatsApp to verify their order before shipment.

Shipping charges for COD orders may be collected in advance via bank transfer or payment link before dispatch.

Failure to complete the verification process may result in order cancellation.

Order Tracking

Once your order has been shipped, tracking details will be provided via email, SMS, or WhatsApp when available.

Delivery Responsibility

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect addresses or contact details.