Last Updated: 15th June 2026

At Urban Hub, customer satisfaction is important to us. We strive to ensure that every order arrives in perfect condition and as described.

Eligibility for Returns

To be eligible for a return, items must:

• Be unused and unopened.
• Remain in their original packaging with all seals intact.
• Be returned in the same condition in which they were received.
• Be accompanied by proof of purchase.

Non-Returnable Items

For hygiene and product integrity reasons, we cannot accept returns or exchanges for:

• Opened or used perfumes and fragrances.
• Products with removed or damaged seals.
• Samples, testers, or promotional items.
• Gift cards.
• Clearance or final sale items.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photos of the product and packaging.
• A brief description of the issue.

Upon verification, we will arrange a replacement or issue a refund at no additional cost.

Change of Mind Returns

We may accept returns within 7 days of delivery for unopened products that remain sealed and in their original condition.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Inspection and Approval

All returned products are inspected upon receipt. We reserve the right to reject returns that show signs of use, tampering, damage, or alteration.

Refund Processing

Once your return is approved, refunds will be processed using the original payment method whenever possible.

• Card payments: Typically processed within 5–14 business days depending on your bank.
• Cash on Delivery (COD) orders: Refunds will be made via bank transfer after receiving the customer's banking details.

Original shipping charges are non-refundable unless the return is due to our error.

Authenticity Verification

To protect our customers and prevent fraudulent claims, all returned products may undergo verification of packaging, batch codes, serial numbers, and product condition before approval.

Cancellation Policy

Order Cancellation Before Shipment

Orders may be cancelled free of charge before they are processed and dispatched.

To request a cancellation, please contact us as soon as possible with your order number.

Order Cancellation After Shipment

Once an order has been shipped, it can no longer be cancelled.

Customers may request a return in accordance with our Return & Refund Policy.

Cash on Delivery Orders

Cash on Delivery orders are subject to verification before shipment.

We reserve the right to cancel any COD order if:

• The customer cannot be reached for verification.
• Verification information is incomplete.
• Suspicious or fraudulent activity is detected.

Store-Initiated Cancellations

We reserve the right to cancel orders due to:

• Product unavailability.
• Pricing or listing errors.
• Payment verification issues.
• Suspected fraud or abuse.
• Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, a full refund will be issued.

Refunds for Cancelled Orders

Approved cancellations made before shipment will be refunded using the original payment method.

Refund processing times may vary depending on the payment provider and banking institution.

Contact Us

For return requests or assistance, please contact:

Email: Outletshopae@gmail.com
WhatsApp: +971 52 423 3431